FAQs

Frequently Asked Questions

We’re here to helpyou get to know Skilkit better! Dive into our Frequently Asked Questions todiscover who we are, what we offer, and how our customized mentoring programscan make a real difference for your team. We’ve made this FAQ section clear andstraightforward to give you the insights you need and show you the valueSkilkit brings to your organization.

What is Skilkit, and how does it work?

Skilkit is a hybrid EdTech-HR Tech and Human Development platform that facilitates knowledge sharing and continuous learning within your organization. Using AI-powered matching, Skilkit connects employees with mentors, coaches, or learning resources based on their development goals. The platform also integrates microlearning content and external partnerships to keep learning engaging and impactful.

How can we get started with Skilkit?

Getting started is easy! Schedule a personalized demo with our team to explore how Skilkit can transform your organization's knowledge-sharing culture. We’ll walk you through the platform, answer any questions, and set up a plan tailored to your needs.

Can Skilkit be scaled as our organization grows?

Absolutely! Skilkit works best in organizations with more than 1,000 employees but can scale seamlessly to accommodate tens or even hundreds of thousands of employees. Our cutting-edge, lightweight systems architecture ensures that Skilkit remains efficient and scalable, no matter the size of your company.

Can Skilkit be customized to align with our specific organizational development needs?

We work with organizations to tailor the Skilkit platform tomeet their needs, from DE&I initiatives to Graduate Onboarding and TalentUpskilling. Customization begins with the program pages' look and feel andcontinues with the bespoke support and guidance provided by our customer team.

How does Skilkit integrate with existing L&D platforms and systems?

We can integrate seamlessly with your existing learningtools, such as LMS, LXP, and training platforms. Using Merge’s unifiedintegration API, Skilkit communicates with your HRIS, instant messagingsystems, and more, to minimize tool fatigue and streamline the user experience.

What industries does Skilkit serve?

We serve a variety of industries, including tech, finance, healthcare, and more. Our platform accommodates diverse mentoring needs across sectors.

What type of mentoring programs does Skilkit offer?

Skilkit provides one-on-one, group mentoring, and peer mentoring, all customizable to the unique needs of your organization

How is data privacy handled on Skilkit?

We adhere to strict data protection regulations to ensure your information's safety and confidentiality.

Who takes the lead on booking the sessions?

Mentees are responsible for scheduling sessions, preparing agendas, and following up with notes. This fosters ownership and ensures productive meetings.

What should I talk about with my mentor?

Focus on your personal and professional development goals. Arrive prepared with topics, questions, or challenges. A structured agenda keeps conversations productive.

How often should I meet my mentor?

Meet at least 45 minutes per month over a 6-month program to maintain regular guidance and progress.

What is Peer Learning?

We emphasize human-powered learning, where people learn best from each other. Our programs support mentoring, coaching, buddying, and sponsorship, maximizing team potential.

Where is best to meet my mentor?

In-person meetings are ideal, but virtual platforms like MS Teams are practical alternatives. Mentees should arrange and send invites for sessions.

Can I continue my relationship longer than 6 months?

While the official program is 6 months, you and your mentor can independently extend the relationship if you wish.

What resources are available to mentees for a successful mentoring experience?

Mentees have accessto guides, tips, and tools on the platform, alongside their organization’sspecific learning materials to support their journey.

How often should I meet my mentee?

Meet with your mentee for at least 45 minutes monthly to provide continuous support and guidance.

What should I do if my mentee isn’t progressing or engaging?

Discuss goals and challenges to realign expectations. If issues persist, contact the HR/Admin team for assistance.

What training and resources are available for mentors?

Mentors have access to webinars, articles, and workshops focused on mentoring best practices to enhance their skills.

How many hours do I spend matching participants?

Our AI-powered matching significantly reduces manual effort,automatically pairing participants based on various parameters.

How does Skilkit’s AI mentor matching work?

Our AI uses over 100 parameters, such as skills, goals, andlocation, to ensure effective matching. Customization options are available foryour specific needs.

How many emails do I have to send out to ensure people are meeting?

Skilkit automatesreminders and meeting notifications, removing the need for manual follow-ups.

What actions must I take to ensure relationships are progressing?

Automated check-insand progress tracking keep you updated on mentoring relationships, with alertsfor any areas needing attention.

How do I track hours spent mentoring?

Both mentors and mentees can log hours, with detailed reports available for monitoring total time spent.

How do I analyze what competencies, skills, and focus areas people are working on when mentoring?

Our analytics tools provide detailed insights into skills and focus areas being developed.

How do I track satisfaction with the program and mentoring relationships?

Collect feedback through surveys and ratings, with data compiled into actionable insights for program improvements.

What reports do I need to build to show the impact of mentoring?

We offer customizable reports with key metrics like engagement and skill development, ready to share with stakeholders.

How do I share data and reports with stakeholders?

Data can be exported in various formats or presented directly from the platform.

How do I recruit the next cohort of participants and grow my program?

Automated invitations and onboarding tools make scaling your program easy.

What is the process for escalating issues or concerns within a mentoring relationship?

Our platform provides a support function to raise and resolve issues, ensuring a constructive outcome.

How does Skilkit facilitate continuous improvement within the mentoring program?

We offer regular updates and resources for continuous improvement. Your Customer Success Manager conducts health check-ins to discuss metrics and identify improvement areas.

What are the benefits of mentoring?

For mentors: Improved interpersonal skills, understanding of other departments, and the opportunity to give back.
‍For mentees: Career growth, self-confidence, skill development, and better understanding of organizational culture.

What are the technical requirements to use Skilkit?

Minimal requirements: a stable internet connection and a compatible device.

Will employees have to use another platform?

No. Skilkit lives in your employees’ inboxes, with meetings on familiar platforms like Microsoft Teams or Google Meet.

Can we run multiple mentoring programs simultaneously on Skilkit?

Yes, you can manage multiple programs concurrently to cater to different objectives from a single dashboard.